What information will I receive after placing my order?
After an order is placed, we send out a couple of emails containing your shipping information:
- When the order is packed and ready for shipment.
- When the order is delivered to your door.
If you have not received your shipping information, it is typically due to one of the following:
- The email address was entered incorrectly.
- The email spam filter redirected our messages.
To avoid these issues, please double-check the spelling of your email address. If you have not received an update within a reasonable time, please check your spam or junk folder.
When will I get my order?
Our business hours are Monday to Friday from 9am to 5:30pm EST.
Orders placed through our online store ship on the next business day. If you provide your email address at checkout, you will receive a tracking number once your order has shipped.
Friday orders.
If your order is placed on a Friday, it will ship out the following Monday. If that Monday is a holiday, your order will ship on Tuesday.
Expedited Friday orders.
If you place an order on Friday and need it to ship before the weekend, please contact us to submit a request for expedited shipment. If the request is made by 2:00 p.m. EST, we will happily ship your order before the weekend.